Recently my tailor and my shoe shop both have been delivering poor quality on their products. Their quality has been consistently good over a period of more than 20 years and I haven't had many chances to complain.
I was surprised to see the quality deteriorate over the last few times that I have availed their services. When I dug a little deeper, the reason turned out to be attrition!!

Their earlier skilled workers had moved to some other shop or retired. That's when it struck me that Knowledge Management isn't just a concept to be used in large corporates or particular industries only. It's applicable in every enterprise, irrespective of the size and nature of their services! People are bound to move on and they have accumulated a huge mass of knowledge about the products and processes that is going to be lost if we don't capture it in time. Knowledge that has translated into happy customers and in turn revenue for your enterprise.

So think about KM as one of the most critical strategies for your business and not just something that should be done if time permits.